MICROSOFT PARTNER
Welcome to the Wholsalekeys FAQ page. Here you can find clear answers about software license delivery, activation, download links, order confirmation, installation support, and the different types of license keys available in our store.
If you recently purchased a software license from Wholsalekeys, this page will help you understand when your key will arrive, how to activate your product, and what to do if you need help with your order.
Your license key or serial number is sent by email after your order is processed. In most cases, digital license keys are emailed within 30 minutes of purchase during normal business hours, from 8:00 AM to 8:00 PM Greenwich Mean Time (GMT).
For orders placed after business hours, license keys are usually emailed within up to 2 hours, when the order is placed before 11:00 PM GMT. Orders that cannot be completed before that time are usually processed the following morning.
For weekend orders placed after 8:00 PM GMT, licenses are generally fulfilled the next day by noon.
Please also check your spam, junk, promotions, or updates folder, as automated emails may sometimes be filtered by your email provider.
Volume license products, subscription products, and special software license orders may take longer to process than standard digital keys.
These products can take 3 to 5 business days to fulfill, depending on the product type, supplier processing time, and order verification requirements.
If your order includes a volume or subscription license, please allow additional time before contacting support.
If you have not received your license key, please follow these steps:
In many cases, missing emails are caused by a typo in the email address entered at checkout.
Download links and activation instructions are included in the email that contains your license key. This email is usually sent from wholsalekeys
Inside the email, you will find the information needed to download, install, and activate your software product.
You can also refer to our helpful activation guides:
These guides are designed to help customers complete installation and activation step by step.
Before activating your software, make sure you have:
Using the wrong software edition may cause activation errors, so always install the version that matches the license you purchased.
A license key may fail to activate for several reasons. The most common causes include:
If your key does not work, do not uninstall or reinstall repeatedly. Contact Wholsalekeys support with your order number, product name, and a screenshot of the activation error.
If you have not received a receipt or order confirmation email, the most common reason is that the email address entered at checkout contains a typo.
Please contact us at: support@wholsalekeys.com
You can also use the “Chat with us” feature on our website. Our support team can help locate your order and correct your email address if needed.
If your email does not work when trying to log in, please check whether the email address used during checkout was entered correctly.
If you believe there may be a mistake, contact our support team with as much information as possible, such as:
This helps our team find your order faster.
If your order was placed with the wrong email address, please contact support as soon as possible. In many cases, we can help update the order email after verifying your purchase.
For security reasons, we may ask for proof of payment or order details before making any changes.
Most downloadable software licenses include installation instructions in the delivery email. These instructions usually explain where to download the software, how to install it, and how to activate your license.
If you are having trouble installing a product purchased from Wholsalekeys, you can contact us through:
A support representative can help you understand the installation steps and guide you through common activation issues.
Wholsalekeys provides license delivery, activation information, and basic installation guidance. Depending on the product and support availability, our team may help you troubleshoot installation or activation problems.
For complex system configuration, server setup, or business network deployment, you may need assistance from an IT professional.
To help us solve your issue faster, please include:
Providing complete information helps reduce delays and allows our support team to identify the problem more quickly.
You can contact Wholsalekeys through:
For order-related questions, please include your order number whenever possible.
License delivery is generally processed during normal business hours from 8:00 AM to 8:00 PM GMT.
Support response times may vary depending on order volume, weekends, holidays, and the type of issue. For faster assistance, include complete order details when contacting us.
Before contacting support, please check:
This helps you solve common issues faster and allows our support team to help more efficiently if you still need assistance.